Fix corrupted user profile using the ‘.bak’ subkey.ġ. bak” extension on their end (see screenshot below) then continue to Step 4. Subkeys with different names and without a ‘.bak’ extension on any of them (see screenshot below) then continue to Step 4.Ĭ. Two subkeys with the same name, but the one of them has the. Under ‘ ProfileList’ registry key you should see some subkeys named ‘ S-1-5’ followed by a long number (e.g. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileListĤ. Inside Windows Registry, navigate (from the left pane) to this key: From main menu go to File & select Export.ī. Important:Before you continue to modify the registry, first take a backup. Press “ Windows” + “ R” keys to load the Run dialog box.Find the corrupted Profile Subkey in Windows registry.ġ. (This method also works for Windows 2003 & 2008 Server editions).Windows 7 or Vista: If Windows don’t enter you at “ Advanced Options Menu” automatically, then choose the “ Start Windows Normally” option > press “ Enter” > and immediately press the “ F8” key to enter “ Advanced Options”.Windows XP: It should enter you at “ Advanced Options Menu” automatically.Normally you will be informed that Windows failed to start.Then press the “ Power ON/OFF” button again to power-on (turn-on) your computer.Press the “ Power ON/OFF” button at least (5) seconds when Windows load to power-off (turn-off) your computer.When the " Windows Advanced Options Menu" appears on your screen, use your keyboard arrows keys to highlight the “ Safe Mode” option and then press " ENTER".Īlternate method if the “ F8” key method doesn’t work:.Press the " F8" key as your computer is booting up, before the appearance of the Windows logo.Close all programs and reboot your computer.To boot Windows Windows 7, Vista & XP in Safe Mode: * Note: If you don't have another account with admin privileges, then follow the step in this guide to enable the hidden administrator account and then continue to the rest of the steps. Method 3: Logon to another user with admin permissions and fix the corrupted user profile.įor this step you must start Windows in Safe Mode and login with another working account that has administrative privileges*. User profile cannot be loaded” error-problem, then continue to method 3. If you still experience the “ The User Profile Service failed the logon. Wait until “ System Restore” process is completed and then restart your system normally and try to log to the corrupted user profile.
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Windows 7 & Vista: How to start and use System Restore in Windows 7 or Vista. Windows XP: How to start and use System Restore in Windows XP.
To restore your system in a previous working state follow the steps from these articles: Try to restore your computer in a previous working state to find if the corrupter user profile error is solved. Method 2: Restore your computer to a previous working state.
User profile cannot be loaded” error-problem then continue to method 2. Method 1: Scan your computer for malware.įirst make sure that your computer is clean from malware by following the steps 1 to 12 from this guide: Malware Removal Guide to clean your infected computer and then try to logon normally to the corrupted profile. How to solve “The User Profile Service failed the logon” error in Windows 7, Vista & XP. User profile cannot be loaded” error, when you try to logon on a user profile. In this tutorial you can find detailed instructions on how to fix “ The User Profile Service failed the logon. Fortunately, if you get this problem, don’t panic, because there are several solutions to fix that problem… Just follow the steps mentioned below. In that case, Windows cannot load your user profile and you receive the following message during Windows log on “ The User Profile Service failed the logon. bad memory or Hard drive), malware infection, a force shutdown, etc. In some cases, the user profile becomes corrupted for several reasons like a hardware problem (e.g.